How We Get Your Order to You
Last Updated: September 2026
At ZainabCraft, every order is prepared with care. We aim to make your shopping experience simple, reliable, and enjoyable from the moment you place your order until it reaches your doorstep.
This Shipping Policy explains how we process and deliver orders within Pakistan.
Where We Ship & How We Prepare Orders
Shipping Coverage
We currently deliver orders across Pakistan.
Delivery availability may vary for certain remote or difficult-to-access locations depending on courier service coverage.
Order Processing
Orders are normally processed and prepared for dispatch within 1–3 working days after the order is confirmed.
Because our products are handmade and carefully prepared, some products may require additional preparation time.
For custom or personalized orders, the preparation time may be longer. Any additional timeframe will be communicated to you before or after order confirmation where applicable.
Working days are Monday through Saturday, excluding public holidays.
Delivery Time & Shipping Charges
Delivery Time
Our estimated delivery time is 3–7 working days after dispatch.
Delivery times are estimates and may vary depending on:
- Your delivery location
- Courier service availability
- Weather conditions
- Public holidays
- Unexpected delays or operational issues
- Incorrect or incomplete delivery information
Remote areas may require additional delivery time.
Shipping Charges
A flat-rate shipping fee will be displayed during checkout before you place your order.
The applicable shipping charge may be updated from time to time. Any applicable shipping charges will be clearly shown before order confirmation.
Cash on Delivery & Your Delivery Address
Cash on Delivery
ZainabCraft currently offers Cash on Delivery (COD) for eligible orders within Pakistan.
For COD orders, you may be contacted to confirm your order before it is dispatched.
Please provide an active phone number and accurate delivery address so that the courier can successfully deliver your order.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- Mobile number
- House/shop/office number where applicable
- Street/area
- City
- Any useful delivery instructions
ZainabCraft is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If Something Goes Wrong
Failed Delivery and Re-Delivery
If a courier is unable to deliver an order because the customer is unavailable, cannot be contacted, or provides an incorrect address, additional delivery attempts may be subject to the courier’s procedures.
If an order is returned to ZainabCraft because of unsuccessful delivery, we may contact the customer regarding the order and any applicable re-delivery charges.
Repeated failed COD orders may affect the availability of COD for future orders.
Tracking
Where courier tracking is available, tracking information may be shared with the customer after the order has been dispatched.
Tracking information is provided for convenience, and delivery updates are subject to the courier’s tracking system.
Delayed Deliveries
While we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our control.
If your order has not arrived within the expected timeframe, please contact us with your order details so we can assist you.
Damaged Packages
If your parcel appears visibly damaged when delivered, please contact us as soon as possible.
Where possible, take clear photographs or video of the parcel and product before disposing of any packaging. This information may be required when reviewing a damage claim.
Questions About Your Order?
If you have any questions regarding shipping or your order, please contact us through the contact details provided on our website.
ZainabCraft
Little Things, Beautifully Made.