How We Handle Your Information
Last Updated: September 2026
ZainabCraft respects your privacy and is committed to protecting the information you provide when using our website.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it when you visit or purchase from our website.
What We Collect & Why
Information We Collect
When you place an order, contact us, or interact with our website, we may collect information such as:
- Full name
- Phone number
- Email address
- Delivery address
- City and postal information where applicable
- Order details
- Product and customization information
- Messages or information you provide when contacting us
We only request information that is reasonably necessary to provide our services and process your order.
How We Use Your Information
We may use your information to:
- Process and confirm your orders.
- Arrange delivery of your purchases.
- Contact you regarding your order.
- Provide customer support.
- Respond to questions and enquiries.
- Manage returns, replacements, and refunds.
- Improve our website, products, and customer experience.
- Protect our website and business from fraudulent or abusive activity.
- Maintain necessary business and transaction records.
Sharing Your Information
Cash on Delivery Orders
For COD orders, your contact and delivery information may be shared with the relevant delivery/courier service when necessary to deliver your order.
We only share information that is reasonably required to fulfil the delivery.
Third-Party Services
Our website may use third-party services to support functions such as:
- Website hosting
- Ecommerce functionality
- Order processing
- Delivery and courier services
- Website security
- Analytics
- Customer communication
These services may process certain information as necessary to provide their services.
We do not sell your personal information to third parties.
Cookies & Security
Cookies
Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.
Cookies may be used for purposes such as:
- Maintaining shopping cart functionality.
- Remembering certain website preferences.
- Understanding website usage.
- Improving website performance and user experience.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Information Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
How Long We Keep Information
We retain customer and order information for as long as reasonably necessary for order fulfilment, customer service, business administration, record keeping, dispute resolution, security, or other legitimate business purposes.
Certain information may need to be retained for longer where required by applicable obligations.
Your Rights & Updates
Your Information
You may contact us if you want to ask about personal information associated with your account or order.
Depending on the nature of the request and applicable requirements, we may ask you to provide information necessary to verify the request.
Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly request or collect personal information from children for the purpose of creating independent customer accounts or placing orders.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Questions About Your Privacy?
If you have questions about this Privacy Policy or how your information is handled, please contact ZainabCraft through the contact details available on our website.
ZainabCraft
Little Things, Beautifully Made.